Customer Service

Click here to email a Lingerie Life Customer Service Representative, who will reply to your inquiry within 24 hours. Please include your name, your order information if any, and the particulars relating to your inquiry.

gift certificates

Lingerie Life Gift Certificates are available in denominations of  50.00, 75.00 and 100.00. You may purchase gift certificates from Lingerie Life by clicking here or by visiting the GIFTS NO SIZE REQUIRED page. Commerce at Lingerie Life is completed in Canadian Dollars. [BACK TO TOPÓ]

gift wrap

Add Gift Wrap to your order now?

Special gifts purchased at Lingerie Life receive exclusive attention. We'll gift wrap your order and send it to the recipient complete with a personalized gift card and a special gift receipt for easy returns and exchanges. Simply select to add gift wrap to your shopping bag and your purchases will be packaged and sent in a Lingerie Life gift box complete with tissue and a gift card. The charge for this service is $7.95. [BACK TO TOPÓ]

shipping

SPECIAL OFFER: Free Shipping on North American orders of $85.00 or more.
The Free Shipping offer will automatically be deducted at checkout for eligible orders. Please note: one offer per purchase, and not valid with any other offer. Subject to reduction by returns, cancellations or exchanges. Does not apply to gift certificates, gift wrap services, shipping or taxes. Offer valid only in conjunction with orders for North American destinations.

Shipping Charges for orders up to $85.00 Shipping to Canadian addresses is $7.95, and to US addresses is also $7.95. Flat rate simplicity at Lingerie Life.    [BACK TO TOPÓ]

taxes and duty

CANADIAN ORDERS
Canadian orders automatically include all applicable Federal and Provincial taxes. No duties are charged on shipments within Canada.

U.S. ORDERS
Lingerie Life will not charge tax on orders from the U.S. or duty on U.S. orders under USD$200. However, if you are ordering from outside Canada, please be aware that additional duties and/or taxes for which you will be responsible, may be charged by other parties.

returns

If for any reason you are not pleased with your order, in the event that the product delivered does not match your specifications, or should you find a manufacturing defect, you may return the purchased product, still unused, within 14 days after delivery. Canadian government regulations will not permit us to accept the return of worn undergarments.

Returned product must be must not be damaged in any way, it must have the label attached, and it must be placed in the original packaging. Shipping charges are non-refundable.

Lingerie Life has endeavored to display and optimize the visibility of the products and colours featured on the site as accurately as possible. However, the display of product colours depends on the user’s monitor, and Lingerie Life cannot guarantee that your monitor displays the colours of products accurately. [BACK TO TOPÓ]

return address

Please send your return package via a prepaid, insured and traceable method to ensure a safe and documented delivery to: Lingerie Life 115 George Street, Suite 255 Oakville ON L6J 0A2. [BACK TO TOPÓ]

sign up for email

Sign up for Lingerie Life email and receive member’s only special discounts and sneak peeks at our rousing features. [BACK TO TOPÓ] Click here to join now.

sizing guide

To ensure garment fit please refer to our sizing guide. A link to the sizing guide is available at the top of each page in the navigation. All Lingerie Life product size information is located here. Simply select this from the top navigation bar on any page of Lingerie Life. [BACK TO TOPÓ]

the lingerie life sexy glossary

Not just for fun, our glossary is genuinely informative and absolutely relative to shopping at Lingerie Life. Where possible we have linked the items in the glossary to our products, allowing for a pictorial view in addition to mere terminology. Click here to view the Lingerie Life Sexy Glossary. [BACK TO TOPÓ]

Contact

We have assembled the themes below to essentially reflect our customer’s most frequent inquiries.  If by chance you should not find an answer to your concern, or you prefer support by telephone, assistance by means of a customer service representative is available.

by email: Customer Service Email is an efficient means of communication; click here to email cs@lingerielife.com.

by telephone: Lingerie Life Customer Service Toll Free at 1-877-SEXY YOU.

by mail: Contact us by mail at Lingerie Life 115 George Street, Suite 255 Oakville ON L6J 0A2.

Customer Service is available Monday to Friday 9AM to 5PM EST. [BACK TO TOPÓ]

privacy and security

Lingerie Life informs you that while some handling of the personal data you provide will be necessary in order to render the services requested, other handling will be totally optional and its purpose will be to provide you with information on events, offers and promotional discounts regarding the products on sale at this site.

Under no circumstances will the personal data provided by users be communicated to third parties or otherwise disclosed. [BACK TO TOPÓ]

disclaimer

Lingerie Life undertakes to render as accurate and exact a service as possible; however, technical, factual and/or printing inaccuracies and errors may inadvertently occur. Lingerie Life reserves the right to make changes and corrections to the site whenever this is necessary, without notice.

Lingerie Life does not guarantee that the information contained on the site complies with the laws in force in your country, or that the products shown in the site windows are available for sale in all jurisdictions. [BACK TO TOPÓ]

site feedback

Click here to tell us what you think about Lingerie Life. Our company culture ensures a custom to fulfill our objective of excellence in customer service. This is the standard to which Lingerie Life aspires to, and will be known by. We value your comments and recognize that our company benefits by the communication of our customers responses. [BACK TO TOPÓ]

Shopping Lingerie Life

your account

Why create an account?

Shopping at Lingerie Life is further simplified by creating an account with which you may personalize and expedite your activities. Sign up for an account today and benefit from faster checkout and more site features. Your profile consists of the name assigned to your account and the email address and password you use to gain access to the account. You have the below options available when you login to YOUR ACCOUNT.

edit my profile

view my order status and history

access my sexy wish list

manage my address book

edit my profile

While logged in to YOUR ACCOUNT you may wish to make changes to your profile such as updating an email address. [BACK TO TOPÓ]

view my order status and history

Lingerie Life facilitates online order tracking. When signed in at Lingerie Life you may access information pertinent to your unique order. Should you prefer to have a customer service representative email your order status information to you, send your ordering information to cs@lingerielife.com 

When you login to YOUR ACCOUNT the order history for your account is displayed. To view more information about an order, click View. Click Track to view the shipment's current status. [BACK TO TOPÓ]

access my sexy wish list

On every product detail page at www.lingerielife.com, simply selecting the “+ ADD TO MY SEXY WISH LIST” button allows you to create a personal wish list at Lingerie Life. You may select to email your Sexy Wish List; subtle reminders can be very sexy! It would include a product you like, your size, your color preference and a personal e-mail message. Be sexy and subtle, send a sensual hint with the Lingerie Life Sexy Wish List. [BACK TO TOPÓ]

To remove an item from your Sexy Wish List, click Remove. To move an item from the Sexy Wish List to your current order for immediate purchase, click Purchase Now. To change the quantity of an item in the Sexy Wish List, change the number displayed in the Quantity field and then click, Update Quantity. You can email your Sexy Wish List by clicking E-Mail List.

manage my address book

For faster checkout, use MY ADDRESS BOOK to save addresses to which your orders may be shipped or billed.

To create a new Address Book entry, enter the information requested by the form, then click Save. To edit an entry, click the Edit button, make any changes to the entry, and click Save. To delete an entry, click Delete. [BACK TO TOPÓ]

email a friend

To send your Sexy Wish List to someone, first enter the name of the recipient in the Recipient's Name field, and then enter the email address where the Sexy Wish List should be sent in the Recipient's Email Address field. Compose a message in the Personal Message area and click Send. [BACK TO TOPÓ]

sale

Clicking the navigation menu item SALE will present the Lingerie Life current sale items. Please note that all discount are calculated at checkout. [BACK TO TOPÓ]

search

Use the Search to quickly locate products based on your keywords. [BACK TO TOPÓ]

shop by collection

At lingerie life we present our lingerie in theme groupings meant to provide our customers with compelling shopping selections enhanced by complimentary accessories relative to your personal style. [BACK TO TOPÓ]

shop by style

We complement our SHOP BY COLLECTION with our SHOP BY STYLE selections. Sometimes, we just know exactly what we are looking for and this listing format allows you to find the style you know you love. [BACK TO TOPÓ]

shop current promotions

Clicking the navigation menu item SHOP CURRENT PROMOTIONS will present the Lingerie Life current promotions. Something you must not miss during your visit to Lingerie Life. [BACK TO TOPÓ]

shopping bag

Those items, which you select at Lingerie Life, are added to your virtual shopping bag. You may view the contents of your shopping bag by selecting SHOPPING BAG located in the top navigation menu of Lingerie Life. To remove an item from the order, click Remove. To move an item to My Sexy Wish List to be sent to some one special and/or purchased at a later time, click Save Cart. To change the quantity of an item simply change the number displayed in the Quantity field and then click, Update Quantity. If you have any Coupons you wish to use, enter them in the Coupon Code field and click Apply. [BACK TO TOPÓ]

payments

All pricing is in Canadian Dollars. A currency conversion tools is available below. Please note that the conversion amount and the amount you will be charged may differ. We accept Visa, American Express and MasterCard. We will accept telephone orders Monday to Friday between 9AM and 5PM EST. Please feel free to contact us with any questions in regard to payment acceptance at Lingerie Life.

currency converter

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